MSG Users Conference a huge success

By: Karina Fabian, Newscycle Marketing Communications Specialist


One of the great parts of acquiring a new company is the influx of energy and new ideas. We certainly saw this at the users conference for the newest member of the Newscycle family, Media Services Group.

Media Services Group, NEWSCYCLE Solutions latest acquisition, held their 2018 User Conference of Book/Magazine publishers this week June 11-12 in Fort Lauderdale. A hundred users of their Élan software, affectionately known as “Élaniacs”, attended to network, and to meet Newscycle executives and MSG staff. They heard about product development and gave their feedback, were taught advanced tips/tricks on how to better use the software and learned how the acquisition will benefit them with better cloud services and access to NEWSCYCLE classified and mobile products.

Organizer Ted Thomason of MSG knows how to plan a conference! First, the location – the Ritz Carlton in Ft. Lauderdale. It’s a beautiful venue with staff that will spoil you rotten. Plus, there’s a chance you might bump into a celebrity – such as a former president on a book tour.

Celebrity sightings aside, the real stars of the show were the Élan platforms: Élan Book, Élan Ad, Élan Subscription and Élan Accounting. MSG product experts in each track presented the latest update, taught a few useful tricks and answered questions. User response was fantastic, especially when it came to how the products have adapted to the new GDPR guidelines.

Élan software is well ahead of the game when it comes to GDPR. Great compliance features, reporting and functionalities. – D. Schneider, 1105 Media

Of course, nothing beats Senior Implementation Specialist Wayne Burrows getting applauded in the middle of his presentation on Élan CRM.

We think the users themselves deserve applause for their comradery and willingness to help each other. More than once, a user would bring up a problem during a presentation, only to have others in the audience jump in with suggestions and solutions they found worked. This kind of groundswell of support is the reason for user conferences. Élaniacs, indeed!

The news of the acquisition was well received, as Élan customers learned how being part of Newscycle will only enhance the support given to the MSG products. “We are now part of a much larger organization that has a lot more resources, more technical expertise (better cloud hosting) and more products to help them (classified & mobile to name a few),” noted Thomason.

We have already begun planning next year’s conference. We can’t guarantee celebrity sightings, but we can promise the best in information and new ideas concerning Newscycle’s amazing and growing product line. Stay tuned!

In the meantime, if you run into issues with your software that aren’t the usual support ticket type, don’t forget our “digital detectives” are available to take your case. Click here to learn more.