United States and Canada Support

LocationProductDaytime Contact Number
After Hours Contact Number
United StatesAll Products844.627.7877844.627.7877
United StatesAcquire Media/NewsEdge – NCS Data973.422.0800973.577.1234
United StatesMedia Services Group877.627.7877MSGtsgoncall@Newscycle.com
(cloud system down only)
CanadaAll Products844.627.7877844.627.7877
CaribbeanAll Products651.639.0121651.639.0121

EMEA Support

LocationProductDaytime Contact Number
After Hours Contact Number
United KingdomDTI Advertising, Content Publisher+44(0) 1277 246000+44 (0) 1277 246000
United KingdomAcquire Media/NewsEdge – NCS Data+44(0) 20 3642 4161+1 973.577.1234
GermanyDTI Advertising, Content Publisher+49 6151 27 76 652+49 6151 27 76 652
DenmarkNewcycle Content (MWC)+45 9631 4200+45 9631 4200
DenmarkNewcycle Digital (Saxo Online)+45 9631 4200+45 9631 4200
SwedenAll Products+46 42 253909+46 733 253925
EMEAInfomaker+46 480 40 35 40+46 480 40 35 40 (17:00-00:00 Agreement Required)

APAC Support

LocationProductCustomer Support Main Switchboard
After Hours Contact Number
AustraliaAll Products +61 (0)2 9810 6939+1 651 639 0121 (U.S. After Hours Number)

Escalation Points for Complex Support Issues

Circulation Products
ContactPositionEmailOffice PhoneCell Phone
Maggie SennCommerce Operations Managermaggie.senn@newscycle.com651-639-2726651-271-5369
Scott BrayCommerce Operations Managerscott.bray@newscycle.com734-773-4167734-546-0356
Eric GilsonCommerce Operations Directoreric.gilson@newscycle.com651-639-2796651-492-3854
Media Products
ContactPositionEmailOffice PhoneCell Phone
Matt DahlquistMedia Operations Managermatt.dahlquist@newscycle.com813-255-2154813-466-4559
Kirk SmithMedia Operations Managerkirk.smith@newscycle.com801-853-5069801-319-6591
Tim FerrelMedia Operations Managertim.ferrel@newscycle.com734-773-4168734-277-7678
Ryan EngelmanMedia Operations Directorryan.engelman@newscycle.com813-255-2127970-402-9819
Advertising Products
ContactPositionEmailOffice PhoneCell Phone
Vanessa AlcuazAdvertising Operations Managervanessa.alcuaz@newscycle.com321-435-0238321-223-6132
Jamie FullerAdvertising Operations Managerjamie.fuller@newscycle.com321-435-0256321-917-8652
Tim DownieAdvertising Operations Directortim.downie@newscycle.com321-435-0242321-591-5231
EMEA Contacts
ContactPositionEmailOffice PhoneCell Phone
Patrik GunnarssonDirector Support, EMEApatrik.gunnarsson@newscycle.com+46 42 253946+46 701 693946
Pontas JanssonDirector of Professional Services, EMEApontas.jansson@newscycle.com+46 42 253970 +46 701 693970
Jonas BringleVice President Sales, EMEAjonas.bringle@newscycle.com+46 42 253934+46 733 253934
Acquire Media/News Edge Contacts
ContactPositionEmailOffice Phone
Acquire Media/NewsEdge supportsupport@acquiremedia.com+973-577-1234
Tim LordVice President Customer Supporttim.lord@newscycle.com +973-577-1265
Media Services Group Contacts
ContactPositionEmailOffice Phone
Advertising – Raymond PhelanAd Operations Managerray.phelan@newscycle.com+203.683.6030
Book – Dana ChattingBook Operations Managerdana.chatting@newscycle.com +602.674.5800 x165
Circulation – Allen MarksCirculation Operations Managerallen.marks@newscycle.com +203.683.6033
All MSG Products – Pam MoralesÉlan Operations Directorpam.morales@newscycle.com +602.674.5800 x161
Infomaker Contact
ContactPositionEmailOffice PhoneCell Phone
Dan GabrielssonInfomaker Support Managerdan.gabrielsson@newscycle.com+46 480 36 20 11+46 708 111456

Customer Portal


The Newscycle Customer Portal is the best place to find answers to your questions or submit a support case. There is no longer a need to spend time on the telephone. Each case submitted through the Customer Portal is automatically assigned to the subject matter expert who is focused on resolving the issue.

Click here to visit the Customer Portal

Our Customer Portal is designed to provide you with the ability to:
• Create and update support cases
• View open and closed support cases

If you do not have access, click here to request it.